Coronavirus Precautions Adopted by Moody’s

Overview

In view of ongoing developments globally in respect to the coronavirus (COVID-19), Moody’s Analytics has decided to cancel all pending in-person AXIS training, relying on remote (web-based) training until further notice. AXIS Clients should contact AXIS Training to discuss previously arranged or new requests for training. At the same time, we are advising our employees to avoid travel, if possible, which will limit our ability to have any face to face meetings while these travel restrictions apply. Specific travel approvals may be given based on business need and depending on location.

Moody’s Analytics understand that the health and welfare of our staff and of our clients are most important at this point and we will be continuously monitoring both the developing information about the risks of coronavirus and the effectiveness of the training and support we are able to deliver using available technology.

While most offices of Moody’s Analytics remain open, business continuation options involving employees working from home for extended periods are part of our contingency planning. We hope to maintain as closely as possible the levels of service both in ongoing software development and in client support that our customers would expect in normal circumstances. We look forward to resuming in-person training when the global conditions allow that to happen.

A Message from David Gilliland

To All AXIS Client Contacts:

While the potential personal impact of the COVID-19 pandemic and the health and welfare of employees, families and clients is uppermost in our minds, we do want to reassure you of our commitment to do everything we can to maintain the level of service you have come to expect from us.

Below, please see a message from Stephen Tulenko, President, Moody’s Analytics. He expresses his commitment to all our global clients, and updates you on steps we have taken as a company in response to the outbreak and aimed at continuing to serve the market and our customers in this period of intense market volatility and uncertainty.

The AXIS Team specifically has announced the cancellation of all in-person training, replacing it with internet based training which we are well experienced in delivering. These and other arrangements are explained on our website page Corona Virus Precautions.

Please circulate this email to your colleagues. Don’t hesitate to contact AXIS Client Support if you have any questions, and please take care.

Dave Gilliland
President-GGY
Moody's Analytics

A Message from Steve Tulenko

The coronavirus (COVID-19) situation has created dislocation across industries and geographies and triggered urgent challenges for many businesses to address. In this context, we want to update you on steps we have taken as a company in response to the outbreak and aimed at continuing to serve the market and our customers in this period of intense market volatility and uncertainty.

In this environment, we want to reach out to reassure you that Moody’s Analytics is here to help. While we are aligning our work processes with the guidelines of relevant authorities, and you may notice some changes in the way we interact with you, we remain fully operational and expect to continue delivering the same seamless, timely, and high-quality service you expect of us. We are employing alternative work methods, such as staff rotation and telecommuting, and opting for video conferences instead of in person meetings to safeguard the health and safety of our staff, colleagues and customers.

You may also find our website dedicated to COVID-19 to be helpful during this time. Visit moodys.com/coronavirus for our latest research and views on the credit and economic impact of COVID-19. This site brings together insights from across the company to help you better understand the financial implications of the outbreak.

As the situation evolves, our teams will continue to keep you updated on our latest analyses, as well as any additional operational changes. Our mission is to provide you with trusted insights and standards that help you act with confidence and make better decisions.

Please do not hesitate to reach out if there is anything we can do to help you during this challenging time. Our client service teams are ready to serve you. If you have questions, please contact the relevant regional team below.

Stephen Tulenko
President
Moody's Analytics

Americas:
+1.212.553.1653
clientservices@moodys.com

Asia-Pacific (excluding Japan):
+852.3551.3007
clientservices@moodys.com

Europe, Middle East and Africa:
+44.20.7772.5454
clientservices@moodys.com 

Japan:
+81.3.5408.4100
clientservices@moodys.com