Welcome to the GGY CLIENT Support Section

Clients are always welcome to contact GGY for assistance via phone or e-mail. Please have the following information available:

• AXIS version number
• Module(s) and levels (Cell, Fund, etc.) involved
• Incident Report number (if one is known)

We will respond to your question(s) as quickly as possible, and we have set a service standard to respond within one business day. Please note that depending on the complexity of the question, it may take longer to provide you with a complete answer, but we will notify you of the status.

When you send initial questions by e-mail, we will send you an acknowledgement indicating we have received your message, assigning an Incident Report (IR) number you can reference in follow-up questions and/or calls.

Phone us at (416) 250-6777 (English) / (514) 886-1216 (French) or e-mail us directly: axis@ggy.com.